Postage

2nd Class aims to deliver in 2-3 working days including Saturdays.
On orders received before 3:30pm.

Next Day Special Delivery Guaranteed by 1pm guarantees delivery to most UK addresses by 1pm the next working day.
Orders must be placed before 3:30pm to receive next day delivery. Orders received after this time will be shipped next working day.

REFUNDS & RETURNS

Our Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Should your parcel arrive damaged or an incorrect item is sent, we will do our best to rectify the situation.  We cannot refund cosmetic products for any other reason, due to hygiene reasons.

Your Statutory Rights

Our Returns Policy does not affect your statutory rights.

Right To Cancel

You have the right to cancel your order without giving reason, IF your order has not already been processed and shipped.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by email or a letter sent by post) prior to your order being processed and shipped.  We cannot cancel orders that have already been completed and have entered the postal system.

Should you not require the items, clearly print Return to Sender on your UNOPENED parcel and repost via your nearest post office. Goods need to be in pristine condition with any retail seals and packaging unbroken.

Effects of Cancellation

If you cancel your order after it has been processed, we will reimburse to you all payments received from you, less the cost of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

What should I Do If I Receive An Incorrect Item?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. We will do our upmost to resolve your query with speed, ease and with minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What Should I Do If My Item Is Damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us through enquiries@beautyblvd.com Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

How Do I Report a Fault With My Product?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this we ask that you contact us through enquiries@beautyblvd.com Please provide details of the fault and where possible attach pictures to your message.

How Do I Arrange A Return?

Please contact our Customer Service team on enquiries@beautyboulevard.co.uk to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

Please package the item securely.

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

  • If we sent you the wrong item

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COMPLAINTS

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at:

enquiries@beautyblvd.com

or by post at:

Customer Service Department
Beauty Boulevard Ltd
Commerce House
2 Carlton Boulevard
Outer Circle Road
Lincoln
LN2 4WJ

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