Where can I buy your products?
How are cosmetic products tested for skin tolerance?
All of our products adhere to all EU and UK legislation and testing. Please be aware that none of our products have been tested on animals. It is not possible for any manufacturer to completely prevent the possibility of an allergic reaction which can be caused by individual sensitivity to one or more of the ingredients, therefore, we strongly recommend a skin allergy test to be carried out 24 hours prior to use. Please make sure to discontinue use if skin irritation develops or increases, and if irritation persists, consult a health care practitioner.
Why are the ingredients listed on the product?
We list the ingredients on our products to give the consumer opportunity to check if they think they may be allergic or sensitive to any of them. All ingredients are listed in descending order with the highest percentage ingredient listed first. We would suggest that with all new purchases you should check the ingredients as formulations can change.
Are your products packaging recyclable?
Most of our product packaging is recyclable. Look for the chasing arrow symbol on the bottom of our product packaging to know for sure.
Where can I find information about your products?
Beauty Boulevard provide extensive product information both on our website and in our product packaging. If you require further information please contact us by email at email@example.com.
How will my order be shipped?
Your order will be shipped with the delivery method you choose at checkout. If you are receiving free delivery, your order will be shipped via Royal Mail’s standard service for the destination. You can request tracking information, if applicable, at anytime by contacting us at firstname.lastname@example.org. Delivery times are estimates only and Beauty Boulevard Ltd. will not be liable for late delivery. If any operational delays or problems occur that may result in refusals or subsequent withdrawal of delivery you must notify us as soon as possible.
Can I collect my order?
You cannot collect your order directly from us, however, we often attend various beauty shows across the UK where you will be able to purchase our products. You can alternatively visit your nearest stockist and purchase any of our products they have in stock. Some stockists may be able to order something in upon request. You can find your nearest stockist here.
Can you ship internationally?
Absolutely, we ship all over the world – we don’t think anyone should miss out! You can select international delivery methods after choosing your country during checkout. If for any reason any errors occur, please get in touch at email@example.com and we will be happy to assist you.
Is there a minimum I can order?
There is no minimum spend on our website – order as much or as little as you like! Please be aware that delivery costs may vary depending on the total weight of your package.
How do I go about making payment?
You can pay for your order during checkout via Debit/Credit card or PayPal. If for any reason you have problems with payment, get in touch by phoning +44 (0) 1522 538055, alternatively email firstname.lastname@example.org.
Can I return my order?
Goods may only be returned if you have contacted us beforehand. You must notify us of any returns you wish to make, providing details of the relevant delivery order number and the reason for return. We do not accept returns of any used or opened goods. To start a return request email email@example.com.
What happens if goods arrive damaged or something is missing?
Unless notification of any damages or shortages is given to carrier on delivery, all goods on the delivery note will be deemed to have been received and accepted by the customer and may not subsequently be rejected or claimed for by the customer. Any claim by a customer that goods are defective in any other way must be notified to Beauty Boulevard Ltd. within 5 days from the delivery date.